NEEMA

Use this article to learn how to order a Neema Mastercard in the Neema app, review secondary ID document requirements for Israeli and non-Israeli accounts, track delivery status, and resolve…

🆕How to Order a Neema Mastercard

Use this article to understand the fees, limits, and benefits of the Neema Mastercard, learn how to manage your card settings, and discover how to link your card to digital…

💳 Neema MasterCard fees, limits & benefits

How to top up or unload funds from your Neema card.

➕Neema MasterCard Load & Unload

Use this article to learn how to connect your Neema card to Google Pay, Apple Pay, and PayPal, verify required account settings, and locate transaction verification codes.

🔗Adding Your Neema Card to Google Pay, Apple Pay, and PayPal

Card Delivery & Pickup: Everything You Need to Know

📨Neema MasterCard Delivery / Pick up

Use this article to locate physical pickup points across Israel to collect your physical Neema card when choosing self-pickup, check operating hours, and find exact addresses for retrieving your card

📍Card PickUp Locations

Use this article to learn how to activate your physical Neema card in the Neema app, understand card activation requirements, locate your CID number, and troubleshoot delivery notifications

✨How to activate a Neema card

Use this article to learn how to temporarily block or unblock your Neema card in the Neema app, understand card fees during a temporary block, permanently block a Neema card,…

⛔Neema Card Blocks: Lost, Stolen, or Blocked Cards

Use this article to understand where your refunds are credited, track expected processing timeframes, learn about specific merchant exceptions, and troubleshoot missing or delayed refunds for your Neema Mastercard transactions

↪️How Refunds Work for Your Neema Mastercard Transactions

Use this article to view your active Neema card Personal Identification Number (PIN) code inside the Neema app, understand essential security precautions, and learn how to change your PIN if…

🔢How to Find Your Card PIN Code in the Neema App

Use this article to learn how to view your active Neema card limits and fee structures directly inside the Neema app

ℹ️ How to Check Your Card Limits in the Neema App

Use this article to learn how to withdraw cash using your Neema card at any ATM in Israel, understand the applicable fees and withdrawal limits, view your PIN code in…

🏧How to Withdraw Cash via ATM Using Your Neema Card

Use this article to understand why duplicate transactions appear on your Neema account, report potential duplicate charges to the Neema support team, and learn how duplicate authorizations are resolved

🎫What to Do If You See a Duplicate Transaction on Your Neema Card

Use this article to learn how to properly pay for fuel at gas stations using your Neema reloadable card, avoid pre-authorization temporary holds, and request support for releasing pending funds.

🚗How to Fuel Your Vehicle Using the Neema Reloadable Card

Use this article to understand why a canceled transaction or declined purchase may still appear on your Neema card balance, learn what a temporary authorization hold is, and find out…

❌ A declined transaction is still showing in the Neema Card history

Use this article to report an ATM cash dispensation issue with your Neema card, submit the required transaction details, and request an authorization hold cancellation if your money was not…

✖️ What to Do If an ATM withdrawal failed from my Neema Card

Use this article to learn what steps to take if you notice unrecognized transactions on your Neema card, understand the verification requirements and criteria for opening a dispute, and learn…

⁉️What to Do If I See Unrecognized Transactions on my Neema Card

Use this article to understand how to open a failure of consideration dispute when you pay for a product or service using your Neema card but do not receive it,…

🛒 I paid for goods or services with the Neema card, but didn't receive them

Use this article to understand why your Neema card balance might show a negative amount, learn how foreign exchange rates and fees affect transaction totals, and discover actionable steps to…

➖ Why does my card show a negative balance?

Use this article to learn how to receive salary payments directly into your Neema account, understand how salary transfers work with or without a Neema card, and manage your incoming…

💸How to Receive Your Salary into Your Neema Account

Ordering a card, limits, fees and useful information

Neema MasterCard

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