Expected Processing Timelines for Neema Mastercard Refunds
Refund processing timelines vary depending on the merchant and payment type:
Refund Type | Expected Timeline | Details |
Standard Merchant Refunds | Up to 14 business days | Automatically processed by the payment network. The exact arrival depends on when the merchant submits the refund transaction. |
Failed Rav-Kav Top-Up | Up to 7 business days after Rav-Kav submits the credit | If a Rav-Kav card recharge fails, you must contact Rav-Kav customer service directly to request a refund. |
Marketplace Refunds (Shein, Temu, AliExpress) | Up to 31 days | Extended timelines due to global marketplace clearing and processing systems. |
Refund to a canceled Neema card
If your original Neema Mastercard was replaced or canceled before the refund was completed, the refunded funds are credited directly to your primary Neema account balance instead of the card balance
When will the refund reflect on the Neema card balance
It is common to see refund activity in your app transaction history before your available card balance updates. This delay occurs because the merchant initiates the refund first, but the card network requires processing time before the funds post. During this transition, some refunds may appear as temporary authorizations before converting into posted credits.
*In rare cases refund may not be reflecting in the Neema Card transactions history, but the Neema card balance will be updated correctly including the refunded amount