How to Apply for a Neema Mastercard
Check the video guide on ordering a Neema card in English .
To order a new Neema Mastercard through the mobile app, follow these steps:
Open the Neema app on your mobile device.
Tap Get your card now on the main screen.
Complete the quick application form.
Upload your secondary ID document according to your citizenship status.
Wait while the Neema team reviews your order. You will receive an in-app confirmation notification as soon as your card order is approved.
đDelivery and Self-Pickup Options
Once your Neema Mastercard order is approved, you can select your preferred delivery or collection method in the Neema app.
Neema Card order troubleshooting
You cannot have more than 1 active card per Neema account.
Replacing an Existing Card
Replacement card details: If you re-order a new Neema Mastercard to replace an existing card, the card details (such as the card number, expiration date, and CVV) on the new card will be different from the old card.
Why was my card order rejected?
If your Neema Mastercard order was rejected, it means 1 of your uploaded documents did not meet the verification criteria.
To resolve a rejected card order, check the following details:
Ensure that the primary passport or ID document uploaded to your account is valid and not expired.
Ensure that the secondary ID document uploaded satisfies the secondary ID criteria and is valid and not expired.
Re-submit clear, unexpired copies of both required documents in the chat.
I ordered a Neema card delivery, but want to switch to self-pickup
Card delivery options cannot be changed directly in the app. Please let us know if you want to switch to self-pickup
I ordered a Neema card for self-pickup, but want to switch to delivery
Card delivery options cannot be changed directly in the app. Please let us know if you want to switch to home delivery instead
Why can't I enter my address during the card order?
If you have troubles entering your address for the card delivery, select the "Pickup" option when ordering the card instead of delivery, as if you were going to collect it in person.
Complete the card order process fully using this option.
Once the order is complete, let us know the address where you would like the card delivered.
Our team will then arrange the delivery to your specified address.