Why Verify Your Email Address?
Verifying your email address ensures that you receive important security updates, account notifications, and transaction summaries directly in your inbox.
Account Updates and Security: Once verified, all recent account activity, security alerts, and service updates will be sent to your registered email address.
Transaction Receipts: Transaction-related information and receipts are always sent to your email address, regardless of whether your email address is verified or whether you subscribe to marketing emails.
Marketing Preferences: You can choose to opt into marketing updates during verification. You can unsubscribe from marketing emails at any time using the "Unsubscribe" link at the bottom of any marketing email.
How to Verify Your Email Address
You can verify your email address through the profile banner notification or directly within your account settings.
Method 1: Verify via the Profile Banner
Open the Neema app on your mobile device.
Go to your Profile section.
Look for the verification banner and tap Validate Email or Update Email.
Enter your email address in the designated field.
(Optional) Check the box if you agree to receive marketing notifications on your email.
Tap to submit. A 6-digit One-Time Password (OTP) verification code will be sent to the email address you entered.
Enter the confirmation code in the Neema app to complete verification.
Method 2: Verify via Account Settings
Open the Neema app on your mobile device.
Go to Profile > Account Settings > Email Verification (indicated by a red dot notification).
Enter your email address in the field provided.
(Optional) Check the box if you agree to receive marketing notifications on your email.
Tap to submit and check your inbox for the OTP confirmation code.
Enter the confirmation code in the Neema app to complete verification.
Note: Every time you update or change your email address, you must enter a new OTP confirmation code to re-approve the email change.
NOTE: If your email address is not verified, no restrictions will be placed on your account. Email verification is solely for receiving notifications and does not impact your ability to use your Neema account or its features.
Troubleshooting Email Verification Errors
If you enter an invalid email address or an email address that is not yours, the Neema app will not be able to verify your account or complete the verification flow.
Error Message Displayed | Cause | How to Resolve |
"Please enter a valid email address. For example: name@domain.com" | The email address was entered in an incorrect format or contains typos. | Check the email structure for missing symbols (like |
"An account with this email already exists" | The email address is already linked to another active Neema account. | Enter a different email address that is not associated with an existing Neema account. |
If you continue to experience issues verifying your email address, ensure you are using your own accessible email account to receive the OTP code promptly.