🟨🟦🟥 Sending money to Colombia | Neema

Important notes and restrictions

Source of funds: Remember to always send only your salary. If your friends also want to transfer money, it is important for them to open their own Neema account.
Beneficiary verification: Transfers to Colombia require beneficiary verification. Depending on the beneficiary bank (e.g., Bancolombia or Davivienda), this process can take between 1 and 3 business days. Verification is required only once. After identification is completed, transfers will process on the same business day.
Beneficiary contact: Make sure the beneficiary is reachable by phone and can visit a bank branch for physical identification if necessary.
Sending to your own account: Sending money to your own account in Colombia is not recommended. If you have already done so, you must provide the Colombian phone number of a person located in Colombia who holds power of attorney for your account to complete verification on your behalf. Alternatively, you can complete manual acceptance via your bank's app/portal if available.

Sending to bank accounts

Bancolombia & Davivienda

Required information of the beneficiary:
1. Beneficiary full name.
2. Receiver bank account number:
  - Bancolombia: 11 digits standard (or 1-digit prefix + 10-digit phone for mobile wallet).
  - Davivienda: 12 digits (standard PAN) or 16 digits (4-digit prefix + 12-digit PAN).
3. Contact details in Colombia (phone number).
First-time receiver steps:
1. The recipient must fill out the initial registration form on the payout partner website(takes 1–3 business days):
  - For Bancolombia: Fill out the form at Bancolombia Abono Automático.
  - For Davivienda: Fill out the form at Davivienda Form.
  - For other banks: Fill out the form at Banow Website.
2. If using Bancolombia without automatic deposit (Abono Automático):
  - Open the Mi Bancolombia app, tap Ver saldos y movimientos → choose your account → tap ⋮ → Ver detalle y movimientos to check incoming credit.
  - If manual acceptance is needed, log in to Sucursal Virtual Personas: Transacciones → Internacionales → Recibir plata → tap ⋮ → Aceptar → review details → Aceptar → select account, confirm rate, select purpose, and select Recibir.
3. If using Davivienda: Complete physical identification at a bank branch if necessary.
Transaction limit: Depends on bank regulations and beneficiary account type.
Transfer time: Same business day (after the one-time beneficiary verification is complete).
Transaction currency: COP (Colombian Peso).
Other restrictions for sending: Verification process can delay the first transfer by 1 to 3 business days.
Additional information:
- Bancolombia Abono Automático Guide & Registration (National number: 01 8000 51 5656)
- Davivienda Official Website (Bogota number: 601 338 3838 | National number: 01 8000 12 3838)

Sending to digital wallets

With Neema you can send to 3 digital wallets in Colombia:

MOVii
DaviPlata
Nequi

MOVii

Required information of the beneficiary:
1. Beneficiary full name.
2. Active Colombian mobile phone number registered to MOVii.
3. Colombian ID (cédula).
First-time receiver steps:
1. Download MOVii from the Google Play Store or Apple App Store.
2. Sign up using a Colombian ID (cédula) and mobile number.
3. Complete identity verification (upload ID and selfie).
4. Once verified, open MOVii, check Your balance or Movements, and locate the transfer labeled "Neema Transfer" or "International Remittance".
Transaction limit: Check limits in the MOVii app under Limits / Topes.
Transfer time: Real-time transfer.
Transaction currency: COP (Colombian Peso).
Other restrictions for sending: Account must be active and verified before receiving funds.
Additional information: Cash withdrawal is available at ATH ATMs or MOVii partner locations.

DaviPlata

Required information of the beneficiary:
1. Beneficiary full name.
2. Active Colombian mobile phone number registered to DaviPlata.
3. Colombian ID (cédula).
First-time receiver steps:
1. Download DaviPlata from the Play Store or App Store.
2. Sign up using a mobile number and Colombian ID, then complete face verification.
3. Open the DaviPlata app, go to Your money or Movements to view the transfer.
4. If required for first-time international transfers, complete an exchange declaration (Declaración de Cambio) once at a Davivienda branch with an ID.
Transaction limit: Check limits in the DaviPlata app under Limits / Topes.
Transfer time: Real-time transfer.
Transaction currency: COP (Colombian Peso).
Other restrictions for sending: First-time receivers may need to complete an exchange declaration (Declaración de Cambio) at a Davivienda branch.
Additional information: Cardless cash withdrawals are available using the Withdraw Money Without Card option in the app.

Nequi

Required information of the beneficiary:
1. Beneficiary full name.
2. Active Colombian mobile phone number registered to Nequi.
3. Updated email address in the Nequi app.
First-time receiver steps:
1. Download Nequi from the Play Store or App Store.
2. Sign up with an ID and mobile number, ensuring personal information and email are up to date.
3. Open Nequi and check the updated balance on the home screen or under Movements.
Transaction limit:
- Low-amount account: Up to USD 2,000 per month.
- Full savings account: Up to USD 5,000 per month.
- Per transaction limit: USD 2,000.
Transfer time: Real-time transfer.
Transaction currency: COP (Colombian Peso).
Other restrictions for sending: Receivers must ensure personal information (email, phone, ID) is up to date in the app.
Additional information:
- Withdraw cash without a card at Bancolombia ATMs using Withdraw Money (Saca Plata).
- Receipts can be downloaded via Movements → Details → Download PDF.

We have also attached a pdf document to this guide in Spanish to help you in this process.

Abono_Automatico.pdf