Depending on the transfer being sent via Ria (Sikhona) or MamaMoney, please complete registration in one of the services if you send money to a recipient for the first time.
Important notes and restrictions
As part of the South African Reserve Bank regulations, the beneficiary must register and complete the KYC (Know Your Customer) procedure for the first transaction. This registration is valid for one year.
Make sure you provide a valid phone number or email address so your receiver can be reached.
If the receiver does not complete the registration, the transaction will remain in Pending or Arrived status.
Sending to bank accounts
Ria (Sikhona)
Required information of the beneficiary:
Valid mobile phone number or email address.
Beneficiary bank account details.
First-time receiver steps:
The beneficiary receives an email and/or SMS containing instructions and a registration link.
The beneficiary completes the KYC procedure and registers as required by the South African Reserve Bank.
Our payout partner contacts the beneficiary to assist them with the registration process.
Fee: The fee is 1%.
Transaction limit:
Limits are based on the Inbound Limit Tier Matrix (as of May 30th, 2023):
Silver Tier:
Daily: Up to R5,000
Monthly: Up to R25,000
Requirements:
SA ID: N/A
Foreign Passport (Default Tier): Valid Foreign Passport, Selfie
Asylum Document: Valid Asylum Document, Selfie
Under 18's (Default Tier): Minor Birth Certificate, Minor Bank Verification Document, Declaration completed by parent/legal guardian, Parent/legal guardian identification, Selfie of parent/legal guardian
Gold Tier:
Daily: Up to R75,000
Monthly: Up to R100,000
Requirements:
SA ID (Default Tier): SA ID, Selfie
Foreign Passport: Valid Foreign Passport, Valid Permit, Selfie
Asylum Document (Default Tier): Valid Asylum Document, Selfie
Under 18's: N/A
Platinum Tier:
Daily: Up to R200,000
Monthly: Up to R200,000
Requirements:
SA ID: SA ID, Selfie
Foreign Passport: Valid Foreign Passport, Proof of address in SA, Valid Permit, Selfie
Asylum Document: Valid Asylum Document, Proof of address in SA, Selfie
Under 18's: N/A
Transfer time: Processed in up to 2 hours (after registration is completed).
Transaction currency: ZAR.
Other restrictions for sending: If the receiver has not completed registration, the transaction remains in Pending or Arrived state.
Additional information:
Registration is valid for a year.
Contact Ria via email: customercare@sfx.co.za or customercare@riamoneytransfer.co.za.
Contact Ria via phone: WhatsApp +27 87 250 0742 | Regular 0861 660 660.
Ria website: https://www.riamoneytransfer.co.za
MamaMoney
Required information of the beneficiary:
South African bank account details.
South African phone number.
First-time receiver steps:
Download the MamaMoney App.
Sign up with South African phone number and South African ID/Passport/Asylum document.
Transaction limit: Subject to standard partner limits.
Transfer time: Usually reflects same day or next business day.
Transaction currency: ZAR.
Other restrictions for sending: Service requires registration for receiving money for the first time
Additional information: Receiver receives an SMS from MamaMoney containing amount received and reference number once money is sent.
Sending for cash pickup
MamaMoney Cash Pickup
Required information of the beneficiary:
Valid ID/Passport.
Reference number received via SMS.
First-time receiver steps:
Download the MamaMoney App.
Sign up using a South African phone number and South African ID/Passport/Asylum document.
Transaction limit: Subject to standard partner limits.
Transfer time: Immediate once SMS with reference number is received.
Transaction currency: ZAR
Other restrictions for sending: Customer must present valid ID/Passport and Reference number at cash pickup location
Cash collection locations:
Shoprite, Checkers, Usave, Pick n Pay, Boxer, Selected SPAR.
Additional information:
Receiver receives an SMS from MamaMoney with amount received, reference number, and collection location details.
Money sent via Ria:
Money sent via MamaMoney: