To complete an international money transfer using the Neema app, follow these steps:
Before sending money, make sure you have enough funds in your account. You can top up your Neema balance using any of the following methods: Bank transfer, Debit/Credit card deposit, Cash deposit, Neema-to-Neema transfer (check our articles on the deposit methods for more information)
Open the Send Menu: Open the Neema app and tap the Send button on the bottom navigation bar.
Add or Select a Recipient: Tap New transfer and enter the recipient’s information:
First and Last Name: Enter their full legal name in English exactly as it appears on their official ID or bank account.
Always enter bank account numbers and beneficiary numbers as continuous digits with no spaces or special symbolsPhone Number: Enter their mobile phone number including the country code.
Destination Country: Select the country where the recipient will receive the funds.
👀Required recipient details and available receiving methods vary by country. Please check our individual country guides to review the exact requirements for your destination country
Select Delivery Method: Choose how the recipient should receive the money (to a bank account, to a digital wallet account, to a card, by cash).
Review and Confirm: Enter the transfer amount, review the exchange rate and transfer fees, state the purpose of the transfer, and tap Send.
☝️When sending money to countries like Canada, China, Andorra, USA and some others double-check that recipient details meet local banking standards to prevent transaction failures
Do I need to convert my money in order to send?
If you send a transfer in US Dollars (USD) or another foreign currency, but only hold an Israeli Shekel (ILS) balance, the Neema app automatically converts the necessary amount from your ILS balance to your USD balance before completing the transfer.
🚨Important notice🚨-
With Neema you can hold a balance in either ILS, USD, EUR or even GBP,
However, You won’t be able to choose which balance to use, we have determined a
logic that will benefit with you. (see below)
Example:
*User balances: 100 ILS, 100 USD, 100 EUR
*Destination: Philippins, Currency: PHP
*Balances to be used:
1. USD (this is the sending currency for philippins)
2. ILS
3. EUR
How long does it take to receive the money?
Transfer delivery times vary depending on the destination country, receiving method, and local banking hours. If the recipient does not receive the funds immediately, please do not worry - most international transfers process securely within standard regional timeframes
How do I track my transfer?
SMS Transaction ID: Immediately after sending money, Neema sends a text message (SMS) to your mobile phone containing your unique Transaction ID (TXID)
Recent transactions section: You can check your transfer status and view your Transaction ID anytime by navigating to Recent transaction within the Neema app.