Once you send an international transfer, from Neema to another country, using the Neema app, you can track its progress directly from your phone. Depending on whether you want to track your latest transfer or an older transaction, you can check the status from the main screen or from your transaction history
Here is how to find the current status of the latest international transfer inside the Neema app:
As soon as you send money from Neema to another country (or to an Israeli bank account), a transfer tracker automatically appears on the main screen of your Neema app.
When using the main screen tracker, please note:
Displays the latest transfer only: The main screen tracker shows the real-time status of your most recently sent transfer. If you send more than one transfer, only the last transaction will be shown on the main screen.
Automatic removal upon completion: Once the recipient successfully receives the money, the tracker will automatically disappear from your main screen.
Checking transfer status in recent transactions
If you sent multiple transfers or want to check the status of any specific transaction, you can view it in the Recent Transactions section.
Follow these steps to find the real-time status of any transfer:
Open the Neema app on your mobile device.
Go to the Recent transactions section.
Find the specific transaction you want to track and tap on it.
Locate the transfer tracker at the top of the transaction screen.
The transfer tracker displays different visual icons next to each stage of your transaction:
Completed stages (Checkmark icon): Any status in the tracker that displays a checkmark indicates a completed stage that has already passed.
Current status (Black dot in a white circle icon): The status marked with a black dot inside a white circle represents the active, real-time stage of your transfer.
The tracker updates in real time to show the exact, current processing status of your transfer
Here are the different statuses and corresponding actions for your reference:
Status | Meaning | Notes |
Processing | Transfer request has been submitted and processing has begun. | The timeframe for receiving money may vary for different destinations
If the transfer remains in this status for over 24 hours, it may be on hold for compliance reasons by the receiving bank. The bank is inspecting the transaction. In such cases, please provide the receiver's full name and date of birth to the customer support team |
On its way | The funds have reached the receiving country but have not yet been credited to the beneficiary’s account. |
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Ready for pick-up (Only for cash pick-up transfers) | The funds are available for collection using the transfer code, which is sent to the beneficiary via SMS and is also visible in the Recent transactions->Transfer confirmation screen |
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Recipient received / Picked up | The funds have been received by the beneficiary or collected by the beneficiary in the case of a cash pick-up. | If the beneficiary claims the money was not received, please provide the customer support the account statement of the beneficiary with the list of latest transactions for the past month |
Cancelled | The transfer was declined or canceled. | When the transfer has failed, either immediately or after a few days, then the funds are automatically returned to your account. They are never on hold by Neema. Either they are in the destination country or they are back in your account. If a cancellation or failed transfer involves refunds, the refunded amount is credited to the destination currency balance if Neema supports that currency — otherwise it is returned to your USD balance.
If this happens immediately then you will need to log out and log back in to see the credit to your Neema account. To resend the money, simply create a new transfer as usual — no special steps are needed. The funds will be deducted automatically from the balance where the money was refunded to. |