Status | Meaning | Notes |
Processing | Transfer request has been submitted and processing has begun. | The timeframe for receiving money may vary for different destinations
If the transfer remains in this status for over 24 hours, it may be on hold for compliance reasons by the receiving bank. The bank is inspecting the transaction. In such cases, please provide the receiver's full name and date of birth to the customer support team |
On its way | The funds have reached the receiving country but have not yet been credited to the beneficiary’s account. |
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Ready for pick-up (Only for cash pick-up transfers) | The funds are available for collection using the transfer code, which is sent to the beneficiary via SMS and is also visible in the Recent transactions->Transfer confirmation screen |
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Recipient received / Picked up | The funds have been received by the beneficiary or collected by the beneficiary in the case of a cash pick-up. | If the beneficiary claims the money was not received, please provide the customer support the account statement of the beneficiary with the list of latest transactions for the past month |
Cancelled | The transfer was declined or canceled. | When the transfer has failed, either immediately or after a few days, then the funds are automatically returned to your account. They are never on hold by Neema. Either they are in the destination country or they are back in your account. If a cancellation or failed transfer involves refunds, the refunded amount is credited to the destination currency balance if Neema supports that currency — otherwise it is returned to your USD balance.
If this happens immediately then you will need to log out and log back in to see the credit to your Neema account. To resend the money, simply create a new transfer as usual — no special steps are needed. The funds will be deducted automatically from the balance where the money was refunded to. |