What is an Incoming Payment Request?
An Incoming Payment Request request allows you to transfer funds from your Neema salary account directly into your external Israeli bank account. The request is initiated from your external Israeli bank application, sent via the Faster Payment system to the Neema app, and processed immediately after you approve it inside the Neema app.
Joining the Payment Request Service
If you have never used the payment request service before, you must join the service in the Neema app before you can receive your first incoming payment request.
Follow these steps to join the service:
Open the Neema app on your mobile device.
Go to the Home Page.
Tap More Services.
Tap Payment Request.
Complete the setup prompt to enable the service on your account.
How to Initiate and Approve an Incoming RTP Request
Follow these steps to request and approve a transfer from your Neema salary account to your external Israeli bank account:
Open your external Israeli bank application.
Select Faster Bank Transfer or Request to Pay.
Create a request to pull funds from your Neema salary account to your external Israeli bank account.
Open the notification received on your mobile device from the Neema app, or navigate to Home Page > More Services > Payment Request in the Neema app.
Review the payment details and tap Approve to pay or Decline to cancel the request.
Receive the funds immediately in your external Israeli bank account once you approve the request in the Neema app.
Note: A transaction record is created in the Neema app only after an incoming payment request is successfully approved and paid.
Fees, Limits, and Processing Times
The table below outlines the service details, fees, and processing times for incoming payment requests:
Service Detail | Specification |
Service Fee | 3 ILS fee charged by Neema for each payment request (charged in addition to the requested payment amount) |
Processing Time | Funds are received immediately in your external bank account after approval in the Neema app |
Eligible Accounts | Neema salary account (Neema 21) holders |
Frequently Asked Questions
Can I approve an incoming payment request if I have not joined the service yet?
No, you cannot approve an incoming payment request without joining the service first. Open the Neema app, navigate to Home Page > More Services > Payment Request, and complete the enrollment process before receiving your first request.
When will the funds arrive in my external Israeli bank account?
The money is transferred and received in your external Israeli bank account immediately after you approve the incoming payment request inside the Neema app.
Where can I find the transaction record for my payment request?
A transaction record is created and displayed in the Neema app only after an incoming payment request is successfully approved and paid. Unapproved or declined requests will not generate a transaction record.