Your recent transaction page will automatically update the status of your international transfers, from Neema to another country, when NEEMA receives an update
Here is how to find the current status of the transfer inside the Neema app:
Open the Neema app
Go to Recent transactions
Find the transaction and press on it
Find the status of the transfer
Here are the different statuses and corresponding actions for your reference:
Status | Meaning | Notes |
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Sent | Transfer request has been submitted and processing has begun. | The timeframe for receiving money may vary for different destinations |
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Arrived | The funds have reached the receiving country but have not yet been credited to the beneficiary’s account. | If you sent Cash Pick Up , this status means the funds are available for collection using the transfer code, which is sent to the beneficiary via SMS and is also visible in the Recent transactions->Transfer confirmation screen |
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Buffered / Unknown | The transfer request is pending or in transit and is currently being processed by the receiving bank. | If the transfer remains in this status for over 24 hours, it may be on hold for compliance reasons by the receiving bank. The bank is inspecting the transaction. In such cases, please provide the receiver's full name and date of birth to the customer support team |
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Picked Up | The funds have been received by the beneficiary or collected by the beneficiary in the case of a cash pickup. | If the beneficiary claims the money was not received, please provide the customer support the account statement of the beneficiary with the list of latest transactions for the past month |
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Declined / Canceled | The transfer was declined or canceled. | When the transfer has failed, either immediately or after a few days, then the funds are automatically returned to your dollar account. They are never on hold by Neema. Either they are in the destination country or they are back in your account. If a cancellation or failed transfer involves refunds, the refunded amount is typically credited back to your USD account, ensuring that the funds remain secure and accessible.
If this happens immediately then you will need to log out and log back in to see the credit to your USD account. |
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Pending Cancellation | Please contact customer support team for assistance |
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Not Found | Please contact customer support team for assistance |
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