If you received such a message:
Dear customer, your bank transfer to your Neema account was rejected. It may be because you sent the same receipt twice. Please contact our customer support team for further assistance.
it means that payment confirmation document that you uploaded to the Neema app was removed from our internal system.
Reasons Why a bank transfer to Neema was rejected
Our internal system removes a payment confirmation document for the following two reasons:
Duplicate upload: You uploaded the exact same payment confirmation document twice. One of them was removed from the system.
Incorrect file upload: You uploaded two payment confirmation files, where one file was correct and one file was incorrect. Neema's system will delete the incorrect file.
If You Uploaded Payment Confirmations Multiple Times
If you uploaded two payment confirmation documents (either two identical files or one correct and one incorrect file), you do not need to take any action.
The Neema system automatically removes the unnecessary or incorrect file and continues processing the correct document. Please wait for the valid confirmation to finish processing, after which the funds will be deposited into your Neema account.
If You Uploaded a Payment Confirmation Only Once
If you uploaded a payment confirmation document only once and received a rejection notification, please contact the Neema Support team directly to resolve the issue.
Contact Neema Support: Reach out to customer service agents via the live chat feature in the Neema mobile application.