How to Reset Your Password and Troubleshoot Common Issues

Password reset failures are common but can generally be resolved by following a clear process and addressing a few troubleshooting points. This guide explains how to reset your password and resolve typical issues that may arise.

Steps to Reset Your Password

Go to the Login Page - Click on the "Forgot Password" option.
Enter Your Mobile Number - Provide the mobile number linked to your account. - You will receive a One-Time Password (OTP) via SMS. - If the OTP doesn’t arrive immediately, wait a few minutes and choose the option to resend the SMS verification code.
Create a New Password - Your new password must meet these requirements: - 8–20 English characters - At least 1 uppercase letter - At least 1 lowercase letter - At least 1 number or 1 symbol (e.g., !, @, #, $) - Enter the compliant password and confirm it if prompted.
Save Your New Password - Click "Save" or "Next" to complete the reset process.

Troubleshooting Common Password Reset Issues

1. Non-Receipt of OTP

Ensure your device is connected to the internet.
Disable any active Virtual Private Network (VPN).
Wait a few minutes before attempting to resend the code.

2. Account Lockout

If you cannot log in and the system indicates a lockout, try resetting your password first. Make sure there are no connectivity issues, such as inactive Wi-Fi or VPN usage.

3. Errors When Entering Information

Check for typos, including any trailing spaces at the end of fields like passport numbers. Extra spaces can prevent successful submission, so ensure all entries are clean and correct.

Key Considerations

Following these steps and ensuring compliance with password specifications will help you successfully reset your password.
If you are still unable to reset your password after following the guide and troubleshooting steps, consider reaching out to customer support for further assistance.

How can I reset my password and troubleshoot common issues?