The extended kyc or we need to know you better step is an Israeli regulatory requirement. Depending on country of origin and/or amount of money already sent Israeli law requires a financial service provider to obtain more information from its customers.
The extra information is collected through questions inside the app, the signature of a beneficiary form, a face to face recognition, and a valid second ID.
Here are the approved second ID options:
Foreign worker employment permit (bearing name and passport number) ;
Visas in the passport of a foreign worker (bearing photo, name and passport number) ;
Application for a work permit - (bearing photo, name, date of birth and passport number) ;
Pay checks ;
Document for payment of property taxes, water, electricity and more (bearing name and address).
Confirmation from the Post Bank regarding the details of the owner of the account.
If you are not able to upload the picture inside the app then you can ask the support team to do it for you. We are reachable inside the chat service or using WhatsApp at this number: +972 52-593-1252
You will know that you need to apply for high amount service if you see this screen inside your app:
There are four main steps to complete with a clear step by step guide. It is possible to start and stop the process to fit your needs.
Answer all the questions on the first step. After you finish one section the Next bar will turn purple and you can press on it to go to the next page.
When you reach the end you will see this digital form to sign in the box below the mention "sign here":
Do not be afraid to complete all of this. The service has no expiry unless there will be a new change in the law. Your information is stored securely and with the highest standards.
When you see this screen you will know that your part is done
As usual we are here to answer all your questions on the phone at 03-5174404 OR in the chat